Privacy Policy

Last updated: October 3, 2026

At Closet by Emily, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.

For questions about this Privacy Policy or your personal information, you can contact us at info@closetbyemily.com.

1. Personal Information We Collect

When you visit or use our website, we may collect personal information including:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• Account information, if you create an account
• Communications you send to us
• IP address
• Browser and device information
• Information about how you interact with our website
• Cookie and similar technology data

The information we collect depends on how you interact with our website and services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders
• Maintain and improve our website and services
• Detect and prevent fraud, abuse, or security threats
• Comply with applicable legal obligations
• Send marketing communications where permitted by law and, where required, with your consent
• Measure the effectiveness of our website and advertising

We only process personal information when we have an appropriate legal basis to do so.

3. Shopify

Our online store is hosted using Shopify.

Shopify may process personal information when you visit our store, make a purchase, or otherwise interact with our website. Shopify processes certain information on our behalf to provide the e-commerce services required to operate our store.

Shopify may also process information in accordance with its own privacy practices.

4. Orders and Payments

When you place an order, we collect the information necessary to process and fulfil your purchase.

Payment information may be processed directly by Shopify and/or the payment provider you select at checkout. We generally do not receive or store complete payment-card details.

Your personal information may also be shared with shipping providers and other service providers where necessary to process and deliver your order.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, and, where applicable, support advertising and marketing.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.

Where required by applicable law, you can manage your preferences through the cookie consent options provided on our website.

You can also control cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

6. Analytics and Advertising

We may use analytics and advertising services to understand how customers interact with our website and to measure or improve our marketing.

Depending on the services enabled on our store, these may include services provided by companies such as Google and Meta.

These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

Where required by law, these technologies will only be used after you have provided the appropriate consent.

7. Email Marketing

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about products, promotions, and other updates from Closet by Emily.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@closetbyemily.com.

Unsubscribing from marketing messages does not prevent us from sending transactional communications, such as order confirmations or shipping updates.

8. How We Share Personal Information

We may share personal information with third parties where necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Customer-support providers
• Analytics providers
• Advertising and marketing providers
• IT, security, and hosting providers
• Professional advisers
• Government authorities or other parties when legally required

We do not disclose personal information unnecessarily and only use service providers where appropriate for operating our business.

9. International Data Transfers

Some of our service providers may process personal information outside the country where you live.

Where required by applicable data-protection law, appropriate safeguards are used for international transfers of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Security

We take reasonable technical and organisational measures designed to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain personal information
• Opt out of certain marketing communications
• Lodge a complaint with an applicable data-protection authority

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us at info@closetbyemily.com.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at info@closetbyemily.com.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact

If you have questions about this Privacy Policy, would like more information about our privacy practices, or wish to exercise an applicable privacy right, please contact:

Closet by Emily
Email: info@closetbyemily.com