Terms & Conditions

Last updated: October 3, 2026

Welcome to Closet by Emily. These Terms & Conditions govern your use of our website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by Closet by Emily.

Throughout the website, the terms “we”, “us” and “our” refer to Closet by Emily.

For questions regarding these Terms & Conditions, you can contact us at:

Email: info@closetbyemily.com

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities
• Attempt to interfere with the security or operation of our website
• Introduce viruses, malicious code, or other harmful material
• Use our website in a way that infringes the rights of others
• Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our services where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to display and describe our products as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting, or other factors.

Product availability may change without notice.

We reserve the right to discontinue products or change our product range at any time.

4. Prices

All prices displayed on our website are shown in the currency indicated on the website.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted, except where permitted or required by law.

Any applicable taxes or additional charges will be displayed where required.

5. Orders

When you place an order, you are responsible for ensuring that all information you provide is accurate and complete.

After placing an order, you will normally receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud
• Incorrect pricing or product information
• Product unavailability
• Payment problems
• Incorrect or incomplete customer information
• Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, any amount due back to you will be refunded.

6. Payments

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.

7. Shipping and Delivery

We offer free standard shipping on all orders.

Our estimated delivery time is 3–5 business days.

Business days do not include weekends or public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, or unusually high order volumes.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Eligible returns may be requested within the return period specified in that policy.

For approved returns, Closet by Emily covers the return shipping costs.

Once an eligible return has been received, inspected, and approved, we aim to issue the refund to the original payment method within 3–5 business days.

Your bank or payment provider may require additional time to display the refund in your account.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@closetbyemily.com.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

10. Promotions and Discount Codes

From time to time, Closet by Emily may offer sales, promotions, or discount codes.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash
• Discount codes must be applied before completing checkout
• Certain products may be excluded from promotions
• Promotions may have specific start and end dates
• Multiple discounts may not always be combined

Any additional conditions applicable to a promotion will be communicated with that offer.

11. Intellectual Property

Unless otherwise stated, the content made available through our website, including text, graphics, branding, design elements, and other original materials, belongs to Closet by Emily or is used with appropriate permission.

You may not reproduce, distribute, sell, modify, or commercially exploit protected content from our website without appropriate permission.

Nothing in this section claims ownership over third-party materials that are lawfully used on our website.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, or other services.

We are not responsible for the content, availability, security, or practices of independent third-party websites and services.

Your use of third-party services may be subject to their own terms and policies.

13. Privacy

Your privacy is important to us.

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

14. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

Where permitted by applicable law, we reserve the right to correct errors and update inaccurate information.

If an error affects an order you have already placed, we will handle the situation in accordance with applicable consumer law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Closet by Emily will not be liable for indirect, incidental, or consequential losses arising from your use of our website or services.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, or any mandatory rights you have under applicable consumer-protection law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these Terms & Conditions.

This provision does not limit any statutory rights available to consumers.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date stated in the updated Terms & Conditions, subject to applicable law.

18. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

19. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands.

If you are a consumer, you may also benefit from mandatory consumer protection rights available to you under applicable law.

Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot legally be waived.

20. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Closet by Emily
Email: info@closetbyemily.com